Terms & Conditions

At Luxe Petals Co., we are committed to providing our clients with a seamless and professional experience from order placement through to delivery. The following Terms & Conditions are established to ensure clarity, transparency, and a mutual understanding between Luxe Petals Co. and its customers. By accessing our website, placing an order, or utilizing our services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. Customers are encouraged to review these terms carefully before making a purchase.

1. Acceptance of Terms

By placing an order with Luxe Petals Co., you confirm that you have read, understood, and agree to comply with these Terms & Conditions.

If you do not agree with any part of these terms, you are advised to refrain from using our website or purchasing our products and services.

2. Products and Services

Luxe Petals Co. specialises in the design and delivery of premium fresh floral arrangements.

In order to maintain the highest standards of quality and presentation, Luxe Petals Co. reserves the right to:

  • Substitute flowers or floral components with alternatives of equal or greater value where specific varieties are unavailable.
  • Make reasonable adjustments to floral arrangements when necessary to preserve freshness, quality, and aesthetic presentation.
  • Decline or refuse service at our sole discretion where circumstances warrant such action.

All product images displayed on our website are intended for illustrative purposes, and the final arrangement may vary slightly due to seasonal availability and natural variations in flowers.

3. Pricing and Payment

All prices are displayed in South African Rand (ZAR) and include applicable delivery charges unless stated otherwise .

Full payment is required at the time of placing an order. Orders will only be processed once the payment has been successfully received and confirmed.

Luxe Petals Co. reserves the right to amend product pricing, delivery fees, product availability, or service offerings at any time without prior notice.

4. Delivery

Delivery services are subject to the terms outlined in our Delivery Policy.

Delivery timeframes provided at the time of ordering are estimates only and cannot be guaranteed. While every reasonable effort will be made to ensure timely delivery, Luxe Petals Co. shall not be held liable for delays arising from circumstances beyond our reasonable control, including but not limited to:

  • Adverse weather conditions
  • Traffic delays
  • Incorrect or incomplete delivery information
  • Recipient unavailability at the time of delivery

5. Limitation of Liability

To the fullest extent permitted by applicable law, the liability of Luxe Petals Co. shall be limited strictly to the value of the product or service purchased.

Luxe Petals Co. shall not be liable for any indirect, incidental, special, or consequential loss or damages, including but not limited to loss of business, loss of income, or emotional distress arising from the use of our products, services, or delivery process.

6. Amendments to Terms & Conditions

Luxe Petals Co. reserves the right to amend or update these Terms & Conditions at any time without prior notice. Any changes will take effect immediately upon publication on our website.

Customers are encouraged to review this page periodically to remain informed of any updates.

7. Contact Information

For any enquiries or concerns relating to these Terms & Conditions, please contact us:

Phone: +27 61 549 8941

Email: info@luxepetalsco.co.za

Last Updated: April 2026